Loopback™ – Total Feedback Ecosystem Across All Touchpoints

Unite surveys, in-product prompts, support, reviews, and social into one living system — so every team sees the same truth and acts faster.

Loopback Hero

Why Loopback™?

Feedback is everywhere — insight shouldn’t be scattered

Customer signals live across forms, chats, app stores, socials, and service logs. Loopback pulls them into one ecosystem, standardises the data, and turns noise into clear, prioritised actions for Product, CX, and Marketing.

What Loopback™ Does

Connects Icon

Connects every channel

Surveys, NPS/CSAT, in-app, web, CRM, support, reviews, social.

Taxonomy Icon

Normalises signals

Consistent taxonomies for themes, topics, intent, and sentiment.

Priority Icon

Surfaces the “so what”

Impact-based prioritisation, not just volume.

Closed Loop Icon

Closes the loop

Route issues to owners with SLAs and track resolution.

Dashboard

Shares live views

Role-based dashboards for execs, product, CX, and markets.

API Icon

Fits your stack

APIs, webhooks, and exports to BI with secure governance.

How It Works

Step 1 – Connect sources: Hook up surveys, support, app store, social, review sites, CRM.
Step 2 – Standardise & enrich: Deduplicate, tag entities, themes, and sentiment.
Step 3 – Prioritise: Score by impact, frequency, and urgency; flag spikes and risks.
Step 4 – Route & resolve: Auto-assign to owners; track fixes and time-to-close.
Step 5 – Prove impact: Show uplift and reduced friction with trendlines and clips.

Key Features

Taxonomy Icon

Unified taxonomy & tagging

themes, intents, components, personas.

Alert Icon

Anomaly & spike detection

with Slack/Teams/email alerts.

Touchpoint Icon

Journey & touchpoint views

to see where friction happens.

Dashboard Icon

Role-based dashboards

and permissions.

API Icon

Integrations & exports

APIs, webhooks, CSV/JSON, BI connectors.

Privacy Icon

Governance & privacy

with audit logs and GDPR alignment.

Use Cases

- Product & UX – prioritise fixes and features using real user impact.
- CX operations – reduce repeat contacts and time-to-resolution.
- Marketing & comms – track message resonance and pain-point shifts.
- Support leadership – quantify drivers of tickets and deflection wins.
- Executive oversight – one source of truth across regions and brands.

Outputs & Deliverables

- Touchpoint heatmaps with severity and volume.
- Theme dashboards with trendlines and verbatim clips.
- Closed-loop reports (owner, SLA, time-to-close).
- Executive one-pager with the “do next”.
- Data exports to Power BI, Tableau, Sheets/Excel, and warehouses.

Let’s Talk

Want to see Loopback™ in action or talk through a specific use case?

Get in touch

Drop us a message and one of our team will get back to you as soon as possible. No bots, just real people ready to help.

Thanks for reaching out!

We’ve received your details and one of our research experts will be in touch shortly.
If your project is time-sensitive, feel free to call us on +44 (0) 207 953 8 359 or email ask@skopos.agency
Oops! Something went wrong.
Get In Touch