UX & User Journey Research

Find friction, fix flows, and lift conversion.

What you get:
- Task-based usability testing (lab/remote)
- Diary + screen capture journeys
- IA, navigation, copy and form tests
- Accessibility & mobile-first checks
- Prioritised fix list with impact

How it works: Define tasks → recruit users → observe & measure → prioritise fixes → iterate & re-test.
Outputs: Journey maps, severity matrix, clips, before/after metrics.

A4i Illustration

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If your project is time-sensitive, feel free to call us on +44 (0) 207 953 8 359 or email ask@skopos.agency
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