Languages
As part of its national branch transformation programme, Post Office Limited (POL) had been running a large-scale consultation exercise to gather customer and community views on local refurbishments, relocations, and service changes. Over three years, more than 2,000 consultations had been undertaken. While this demonstrated POL’s commitment to transparency and inclusivity, the scale of the programme placed significant pressure on existing feedback channels and internal teams. To ensure the consultation process remained effective — and that customers could engage easily and meaningfully — POL required a more efficient, accessible, and scalable digital solution.
Skopos developed and delivered an eConsultation platform tailored to POL’s needs:
This approach created a seamless digital channel for engagement, while also maintaining transparency and accountability in line with POL’s public service obligations.
The eConsultation solution delivered significant benefits:
By embedding this digital platform into its branch transformation programme, POL was able to modernise the consultation process, improving both customer engagement and organisational effectiveness.
Drop us a message and one of our team will get back to you as soon as possible. No bots, just real people ready to help.
