Apple’s iPhone launches are among the most high-profile technology events in the world, with every new model expected to raise the bar in terms of design, functionality, and user experience. But beyond the product itself, the in-store customer experience plays a critical role in shaping perception and driving purchase intent.
With the launch of the latest iPhone, Apple wanted to ensure that:
Skopos conducted a structured programme of in-store mystery shops, designed to replicate the journey of a typical iPhone shopper:
The insights provided Apple with immediate, actionable outcomes:
As a result, Apple was able to elevate the effectiveness of its iPhone launch experience, reinforcing its reputation for both cutting-edge innovation and world-class customer service.
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