Anglo American

The Challenge

As one of the world’s largest mining companies, Anglo American employs a diverse, global workforce spanning Africa, Asia, Australia, Europe, North America, and South America. The company recognised that long-term success depended not only on operational excellence but also on building a motivated, engaged, and stable workforce.

The business was keen to gain a true view of employee happiness and engagement across its global operations, with specific aims to:

Identify areas of strength in the employee experience that could be celebrated and shared as best practice.
Pinpoint areas of weakness and frustration, which risked undermining morale and increasing attrition.
Benchmark engagement levels across different regions and operations to highlight cultural and organisational differences.
Use employee insight to support strategic HR initiatives and reduce costly staff turnover (‘churn’).

The Solution

Skopos designed and delivered a quantitative online employee engagement study, tailored to the needs of a complex global workforce:

Core framework: Retained a consistent set of core metrics across all operations to ensure comparability at the global level.
Regional tailoring: Adapted questioning for local context, incorporating linguistic and cultural nuances to ensure clarity and authenticity of response.
Broad participation: Reached employees across a wide range of functions and geographies, giving a holistic view of the organisation.
Diagnostic focus: Explored factors such as leadership, communication, recognition, working conditions, and career development opportunities.
Benchmarking: Engagement levels were benchmarked across regions, providing leadership with both a global overview and local insights.

The Outcome

The programme provided Anglo American with clear, data-driven insight into its workforce:

Identified and prioritised specific areas of employee frustration, enabling leadership to act decisively.
Informed the design of targeted HR initiatives and cultural change programmes tailored to regional needs.
Highlighted pockets of excellence within the organisation, enabling these practices to be shared globally.
Delivered measurable business impact, with the actions taken leading to a 14% reduction in global employee churn.
Strengthened Anglo American’s positioning as an employer committed to listening to its people and acting on their feedback.

By embedding these insights into its HR and operational strategy, Anglo American was able to improve morale, reduce turnover, and build a stronger, more engaged global workforce.

Anglo American

The Challenge

The Solution

The Outcome

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